Terms & Conditions
Platform Terms and Conditions
Our website provides Users with access to compiled educational information and related sources. Such information is provided on an As Is basis and We assume no liability for the accuracy or completeness or use or non-obsolescence of such information. We shall not be liable to update or ensure continuity of such information contained on the Website. We would not be responsible for any errors, which might appear in such information, which is compiled from third party sources or for any unavailability of such information. That any modification or change in facts may occur and shall be the responsibility of the third parties involved to provide necessary methods or answers.
User Terms & Conditions
One user upon acceptance and agreeing to the terms and conditions herein below shall accept and be bound with the terms and conditions as set forth and any violation of the same shall be equivocally treated as breach of contract herein.
That the user shall by validating his phone number and email and shall register within the website to avail the necessary educational information and materials available, upon paying the fees as admissible through the Company.
That the User upon non satisfaction or other clauses may ask for any refund and that no refund system is available herein. That no compensation or money back is available with the platform and that no such claim shall be entertained.
Users cannot log in as educators or third parties or other fake identity or multiple accounts and cannot engage in any business activities using the platform.
The Gyanoda will not call any user and ask for an OTP. Users are advised not to share their personal details with anyone on the platform. That as per the mechanism of software as held by the company the user ID is mapped with the phone number but not the phone. So, if a user loses their phone but still recovers the SIM, they can log in with the same ID. If unable to recover the SIM, the user has to register again.
Privacy Policy
Last updated: October 17, 2024
At Gyanoda, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Service.
Payment Information
All payments on the Gyanoda platform are processed securely by Razorpay on behalf of Studybloom 24 LLP.
Payment Collection Entity: Studybloom 24 LLP
Payment Gateway: Razorpay
All transactions are encrypted and processed through secure payment channels. We do not store your complete card/banking details on our servers.
Accepted payment methods include Credit Cards, Debit Cards, Net Banking, UPI, and Wallets as supported by Razorpay.
Refund & Cancellation Policy
We strive to ensure your satisfaction with our services. However, please note our refund policy:
Refunds, if approved, will be processed within 3-5 business days from the date of approval.
The refunded amount will be credited to the original payment method used during the transaction.
Please allow additional 5-7 business days for the refund to reflect in your bank account or card statement, depending on your bank's processing time.
For any queries regarding refunds, please contact our support team during business hours.
Please note: As stated in our User Terms & Conditions, the platform operates on a no-refund policy for course purchases. Refunds are only considered on a case-by-case basis at the sole discretion of management.
Contact & Support Hours
Our support team is available to assist you:
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)
Email: support@gyanoda.com
For payment and refund related queries, please reach out during our business hours for faster resolution.
We aim to respond to all queries within 24-48 hours during business days.
Razorpay Payment Terms
By using Razorpay payment services, you agree to the following:
Razorpay acts as a payment aggregator and facilitates the transaction between you and Studybloom 24 LLP.
Razorpay does not store your card CVV or other sensitive banking credentials.
All payment data is encrypted using industry-standard SSL/TLS protocols.
In case of payment failures or transaction disputes, please contact our support team with your transaction ID and order details.
Razorpay's complete Privacy Policy and Terms of Service are available at https://razorpay.com/privacy/ and https://razorpay.com/terms/
By making a payment, you authorize Studybloom 24 LLP to charge the specified amount through Razorpay.
For any payment gateway related technical issues, you may also reach out to Razorpay support directly.
Transaction Security
All transactions on Gyanoda are secured with 256-bit SSL encryption.
We are PCI-DSS compliant through our payment partner Razorpay.
Your payment information is never shared with unauthorized third parties.
Each transaction is verified and authenticated through secure banking channels.
You will receive instant confirmation via email and SMS for successful transactions.
In case of any suspicious activity or unauthorized transactions, please contact us immediately.
Advertising & Analytics Tracking (Meta Pixel)
We use Meta Pixel (Facebook Pixel) to measure page views, understand campaign performance, and improve our marketing effectiveness.
Meta Pixel is loaded only after you provide marketing consent through our consent banner. If you decline consent, Meta Pixel tracking remains disabled.
When enabled, Meta may process browser and interaction data such as page URLs, basic device/browser signals, and event timestamps to provide analytics and ad measurement.
You can change your preference by clearing site storage in your browser and selecting your consent choice again on the next visit.